All Two If By Hand fibers are professionally dyed with non-toxic, acid dyes. Colors are lightfast and wash-fast. Certain colors may shed small quantities of excess dye runoff on the first wash - this is normal and should stop after the initial soak. We recommend that you hand wash cool and lay flat to dry all fibers, even superwash, to keep your yarns looking and feeling happy. If felting is your goal, go nuts & machine wash away!
Please allow for variations between monitors when checking out our colorways. All fibers weigh approximately 3.8-4.2 ounces unless otherwise noted. All our fibers come from a smoke-free, pet-friendly home. Fibers are stored in plastic, but please shop with caution if you have allergies.
All sales are final sale unless in the case of a mis-sent item or obvious defect.
We do our best to respond to all emails as quickly as possible, but we do occasionally take the day or evening or weekend away from the computer. Please allow 48 hours before re-sending emails or inquiring again.
We update with new products every 2-4 weeks. Specific update days & times will be posted in the Ravelry group and at the top of the bigcartel main page. Fibers purchased will ship within 2 business days.
Two If By Hand ships all domestic packages via first class or priority mail and all international packages via first class mail with the USPS. Once packages are in the shipping system they are out of our control. We are happy to help provide shipping information and any tracking details that are available to us, but we cannot be responsible for lost or delayed packages. International packages in particular often take an extended period of time to reach their destination. It is not uncommon for international packages to take 4+ weeks to arrive with you. We have full faith in the US Postal System but errors can occur from time to time. If you fear your package has been lost, please contact us to discuss and resolve the issue.
Texas residents will be charged 8.25% sales tax at checkout.
Please email us with any questions or concerns at firstname.lastname@example.org.